Your Voice Counts: FAS to Conduct Customer Satisfaction


Got something to say about how things work around here? Well, here’s a chance to speak your mind and possibly win a $75 gift card.

Faculty, staff, students, and other members of the UCSF community will be invited to participate in a customer survey starting on Sept. 17, to provide feedback on the services provided by Financial and Administrative Services (FAS). 

“This is an important tool to help us track trends in our customers’ satisfaction and to gain specific suggestions on what services are working well and where improvements can be made,” said Senior Vice Chancellor John Plotts.

FAS provides a broad range of business services and infrastructure to support UCSF.  Collaboration with the UCSF community has led to a number of service additions and improvements in the last 18 months, including:

  • New or enhanced systems to streamline processes such as MyExpense, Advance, MPM (automated personnel action forms), and BearBuy; a single e-mail system with increased storage; online registration for group fitness; upgraded Warehouse Management System; and web-based Capital Project work order intake.
  • Improved communications such as increased Crime Alert issuance; an IT security awareness campaign; recharge and overhead cost rate education; a more concise reporting format for audit observations; and new steward programs and notifications to increase communications between Facilities Management and its customers.
  • New or improved services such as single IT Service Desk with added Live Chat; enhanced wireless coverage; new residency parking at Mount Zion; quality assurance programs for custodial services, grounds, pest control, and classrooms; increased WeID<WebID?> hours and locations; a new Print Management program to optimize copiers and printers; a Fast Pay program at all food service vendors and Walgreens; an Extramural Funds customer service center; and LivingGreen Office and LivingGreen Lab certification programs.
  • Enhanced risk management and safety programs, such as the new University-Controlled Insurance Program to manage construction risk at Mission Bay Health Center and enhanced training, and programs to improve shuttle safety.

A survey e-mail invitation will be sent Sept. 17 from Senior Vice Chancellor Plotts to campus faculty, students and staff, as well as stakeholders from the Medical Center, UCOP, and the community.  The survey should take between 15 and 30 minutes, depending on the number of services used.  As a token of appreciation for participating, upon completion, participants may choose to enter a raffle for one of ten Safeway Gift Cards valued at $75 each.  The survey will be open for feedback until Oct. 5.

FAS departments include:  Audit Services, Campus Life Services, Campus Planning, Capital Programs, Facilities Management, Finance, Information Technology Services, Office of Sustainability, UCSF Police Department, Program Management, Office and Real Estate Services. 

Questions regarding the survey may be directed via e-mail to [email protected].

Email: [email protected]